Frequently Asked Questions

Everything you need to know about your Horzehoods order and experience.

How long does shipping take for my order?

We aim to process all orders within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.

What is your return and exchange policy?

We offer a 30-day return policy for all items in original, unused condition with tags attached. Please note that for hygiene reasons, certain products like horse hoods must be free of hair and debris to qualify for a refund.

How do I know which size to buy for my horse?

Each product page features a detailed size guide based on height and build. If you are between sizes, we generally recommend sizing up for comfort, or you can contact our support team for a personalized recommendation.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through Klarna and Clearpay at checkout.

Can I track my package once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress.

Do you ship your products internationally?

Absolutely! Horzehoods ships worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout based on your specific location.